Refund Policy

Last Updated: October 22, 2025 — Effective Date: October 22, 2025

Thank you for choosing BESTWAVE INNOVATION. We value your trust and satisfaction. This Refund & Cancellation Policy explains our practices regarding payments, cancellations, and refunds for products and services purchased through our platform or directly from us.

1. Scope

This policy applies to all users and customers of BESTWAVE INNOVATION who purchase our software, subscriptions, services, or digital products, unless otherwise specified in a separate agreement.

2. Cancellation Policy

• Customers may request to cancel a service or subscription within 7 days of the purchase date, provided that the service has not been activated, delivered, or used.
• Once a service has been initiated, configured, or delivered, it cannot be cancelled.
• Cancellation requests must be made in writing via email to support@bestwaveinnovation.com.

3. Refund Policy

Refund eligibility depends on the type of product or service purchased:

A. Software & Digital Products

• Refunds are generally not applicable once the software license, activation key, or digital content has been delivered or downloaded.
• In exceptional cases (e.g., duplicate payment or technical issues preventing access), we may issue a refund at our discretion after verification.

B. Subscription Services

• If you cancel within the first 7 days and have not used the service, you may be eligible for a partial refund.
• Once the subscription period starts and services are active, refunds are not provided.
• No refunds are issued for partial months or unused periods within a subscription cycle.

C. Custom Development or Project Services

• Payments made toward project initiation, design, or development phases are non-refundable.
• If a project is terminated by the client before completion, any completed work will be invoiced and billed proportionally.
• Advance payments may be adjusted against future services at our discretion.

4. Refund Processing

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds will be made to the original payment method used during purchase.
• We are not responsible for delays caused by banks, payment gateways, or financial institutions.

5. Non-Refundable Items

• Domain registration, hosting services, SSL certificates, and third-party integrations.
• Training, consultation, and professional service fees once delivered.
• Any promotional or discounted purchases.

6. Dispute Resolution

In case of any dispute or issue regarding payments, refunds, or cancellations, please contact us first. We will make reasonable efforts to resolve the issue amicably. If unresolved, disputes shall be governed by the laws of India and subject to the jurisdiction of Tamil Nadu courts.

7. Policy Updates

BESTWAVE INNOVATION reserves the right to modify or update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have questions or concerns regarding our refund or cancellation process, please reach out to us at the contact above.